Refund policy
Returns Policy
We hope you're happy with your purchase. If you're not completely satisfied, you may return eligible item(s) within 14 days of delivery for a refund.
Return Conditions
To be eligible for a return:
- Products must be sealed, unopened, and unused
- Products must be returned in their original packaging and in a resaleable condition
- Returns must be sent back within 14 days of delivery
Please note that return postage costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.
Important
For hygiene and safety reasons, we cannot accept returns on any sunbed creams that have been opened, unsealed, used, or are not in their original packaging. Any ineligible returns may be returned to the customer and no refund will be issued.
Sale Items
All sale items are non-refundable.
Exchanges
Due to stock availability, we do not currently offer an exchange service.
Faulty or Damaged Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Faulty items must be returned within 14 days of purchase for assessment.
Return Shipping
We recommend using a tracked delivery service when returning your item, as we cannot be held responsible for returns lost in transit without proof of postage or tracking.
Late Returns
Unfortunately, we are unable to accept returns received outside of the 14-day return period.
Returns Address & Contact
To request our returns address or if you have any questions regarding a return, please contact: